New Member Orientation Booklet

Forest Highlands Golf Club New Member Welcome & Orientation members.fhgc.com

Primary Name: Spouse Name:

Member #: Member #:

TEXT FHGC to 40691 to sign-up for text alerts! Welcome to paradise in the pines!

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History of the Club

Forest Highlands Golf Club is the finest golf community in the Southwest. It is our mission to maintain this tradition by: Meeting the challenge of change by anticipating and exceeding the expectations of our Membership; Supporting the continued professional and personal growth of our employees; Encouraging involvement in and support of our greater Flagstaff community; Continuing our pursuit of excellence on behalf of our members at Forest Highlands. MISSION STATEMENT

TRADITIONS OF THE CLUB

Forest Highlands Golf Club is known for the “Forest Highlands Experience.” Leader in the club industry for providing outstanding hospitality and service. Family oriented, summer vacation destination. The Leadership Team top five values include integrity, vision, fiscal responsibility, professionalism, and respect. Board of Directors goal is to maintain homeowner values.

1987

Forest Highlands Golf Club was founded.

Developers of the Canyon course and facilities were Bailey-Bartlett Group.

Club turned over to members and Homeowner Association formed.

1999

Meadow course and facilities added through a partnership between HOA and DMB Development.

System of Governance Board of Directors Nine Directors – 3 elected each year for a 3 year term Contact information: members.fhgc.com > HOA Officers are appointed internally by the Board each year

Leadership Team General Manager/COO - Patricia Ashbrook, MBA, CCM Agronomy - Bill Abbey, Director Golf Operations - Matt Bailey, Director Food & Beverage - Mark Thomas, Director Executive Chef - Eddie Matney Recreation & Community Services - Kurt Martin, Director Security - Jim Barquin, Director Tennis - Nicole Chambers, Director

Member Committees Volunteer forms e-mailed annually. Board appoints Chairperson Chairperson appoints committee members from volunteer forms

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Contents

Leadership Team

History 02 Leadership Team 03 Design Review 04 Billing 05 Website Navigation 06

Patty Ashbrook General Manager / COO pashbrook@fhgc.com 928-525-5255

Bill Abbey Director of Agronomy & Grounds babbey@fhgc.com 928-525-5257

Matt Bailey Director of Golf mbailey@fhgc.com 928-525-5252

Contact Information 07 Forest Highlands Utilities 12 Guest Authorization Policy 08 Concierge Services 18 Security 16

Jim Barquin Director of Security jbarquin@fhgc.com 928-525-5290

Nicole Chambers Director of Tennis nchambers@fhgc.com 928-525-5225

Kurt Martin Director of Recreation & Community Services kmartin@fhgc.com 928-525-5220

Tennis 21 Recreation, Fitness 20 Golf 24 Dining 22

Eddie Matney Executive Chef ematney@fhgc.com 928-525-2334

Patrick O’Neill Chief Financial Officer poneill@fhgc.com 928-525-5219

Mark Thomas Director of Dining mthomas@fhgc.com 928-525-5201

NOTES

Forest Highlands Foundation 26 Renter Guidelines 28

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Design Review

All Plans are to be dropped off at the Administration Office (2425 William Palmer, Flagstaff, AZ 86005) Smaller projects such as landscaping, re-paints, dog runs, minor additions and other minor changes can be reviewed weekly by the DRC, typically on Thursdays. NOTE: For any changes to your Lot or to the exterior of you home please refer to the Development Standards members.fhgc.com Under HOA > Design Review or email designreview@fhgc.com

Forest Highlands Design Review (928) 525-9014 or designreview@fhgc.com Forest Highlands Design Review Consultant:

Robert Hubbard - (928) 606-3650 or designreview@fhgc.com Information is Subject to change – Always call/email to confirm. PLEASE make sure to provide your architect, builder, contractor, etc. with the most recent copy of the Forest Highlands Development Standards which may be found online. https://fhgc.com/forest-highlands-forms/

NOW TAX-DEDUCTIBLE 501(C)(3)

FH EDUCATION & AMATEUR GOLF ORGANIZATION

Forest Highlands Education and Amateur Golf Organization FH Education & Amateur Golf Organization (FHEAGO) has committed to provide scholarships to employees of The Forest Highlands Association (known as Forest Highlands Golf Club) and the chi ldren of such employees, as wel l as to any other individuals deemed deserving. Al l scholarships wi l l be awarded on an objective and non-discriminatory basis. The FHEAGO wi l l also be uti l ized from time to time to put on tournaments for the USGA (2019 U.S. Women’s Mid-Amateur). Donations to help suppor t such tournaments wi l l also be tax-deductible.

Three Ways You Can Help: —

Contribute directly to the Scholarship Fund

— Contribute a Prize for the Employee End of Season Banquet & Fundraiser — Par ticipate in the annual Member-Employee Scholarship Golf Tournament More info: On members.fhgc.com under HOA > FH EAGO

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Bi l l ing

Statements are ONLINE! View your statement INCLUDING CHIT DETAILS on members.fhgc.com or on your mobile app!

Billing Procedures Member statements will be generated in the first week of each month. Such billings will include the current month’s dues (which are referred to as “Regular Assessments” under the CC&R’s) plus any member charges from the previous month including but not limited to restaurant charges, golf charges, alarm monitoring, House Watch and all fees listed in Section 7.0 of these Rules (which are “Special Assessments” under the CC&R’s). Payments of Regular and Special Assessments are due and payable on the 1st of the month in which they are billed and they are delinquent if not received on or before the 25th of the month. After the 25th of the first month the account is delinquent, a late fee equal to the greater of $15.00 or 10% of the delinquent amount is assessed to the account. An interest assessment of 1.5% will be applied each month to all delinquent accounts that are unpaid after 30 days. Capital Improvement Assessments are delinquent 15 days after the due date. A late fee equal to the greater of $15.00 or 10% of the delinquent amount is assessed to the account the first month the payment (including installment payments) is not received within 15 days of the due date. An interest assessment of 1.5% will be applied each month the account is delinquent. Delinquent Member Accounts For delinquent accounts 45 days past due, the Member will receive a written suspension notice stating that in 15 days all rights and privileges to charge additional amounts to their accounts and to use any Clubhouse Facility, Golf Course Facility or other Common Area shall be suspended for as long as any Assessment, dues, fees, charges or other sums due to the Association by the Member remains unpaid and delinquent. REMIT PAYMENTS : Forest Highlands Golf Club P.O. Box 29357 Phoenix, AZ 85038-9357

Credit Card Use Members may pay their monthly Member statements using credit cards through the ‘Member Only’ website payment portal. Members must put all charges on their Member account. Credit cards are accepted in the Golf Shop from Guests for payment of merchandise purchases and guest fees. Guests may use credit cards in the dining rooms or other Food & Beverage outlets when accompanied by a member. Members must put all charges on their Member account. Credit cards are accepted in the Golf Shop from Guests for payment of merchandise purchases and guest fees. Guests may use credit cards in the dining rooms or other Food & Beverage outlets when accompanied by a member. Prepaid Dues Each year in January, Members have the option to prepay their Membership Dues. Prepaid dues payments are due by January 25. In return for prepaid dues payments each Membership is issued 4 Virtual Golf tokens. A token can be used to pay for 1 guest round (includes fee, cart and service fee). Auto-Debit Program (ACH) Forest Highlands offers the ability to auto- deduct payments from a checking account for Member Accounts and Utility Accounts. Please check with the Administrative Office for the form to sign up. ACH payments are pulled on the 10th of the month for Association Member Accounts. ACH payments for Utility bills are pulled on the 20th of the month.

NOTARY SERVICES

Notary services are available to members at no charge. Please contact the Administration Office in advance to ensure availability of a notary at (928) 525-9014.

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Website Navigation

Setting up your Member Account for the first time

Go to > members.fhgc.com, Click > Member Registration Enter your First and Last name and member number as listed above and click validate to set up your account. NOTE: Different emails should be used for each membership account to avoid issues with resetting passwords. Once you login for the first time please make sure you check your profile to make sure all of your information is accurate.

If you forget your or want to change your password

Go to > members.fhgc.com, Click > Reset password Enter your email address. A link will be sent to your email. Your username will be included in the Password Reset email. Click the link in the email and type a new password. For assistance Call or email the administration office: pass@fhgc.com | 928-525-9014

Useful Apps

Dwelling Live App Offers a convenient way to register your guests with the entry system. Contains all the information used to contact you in case of an emergency, to authorize guests and trades personnel to your home, and the services you have authorized, i.e. House Watch. To set up or update account; Contact Security: gatehouse@fhgc.com Forest Highlands App View Statements, make Dining Reservations, register for Events and Book Tennis courts. Use the Roster to connect with other members and receive notifications on upcoming club events, all through your handheld or tablet. Forest Highlands Golf & Spa App The App is useful for making Tee Times and Registering for Golf Events. It also offers the ability for Members to make spa appointments. Contact the Golf Shop at (928) 525-9000 to set up your Foretees App account. You may download all the Apps from the Apple App Store or in the Google Play Store.

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Contact Information Forest Highlands Golf Club 2425 William Palmer, Flagstaff, AZ 86005

ANNUAL MEETINGS

Administrative Office Hours of Operation Summer : Monday - Friday, 8:30am - 5:00pm Saturdays: 9am-5pm November - April : Monday - Friday 8:30am - 5:00pm Phone: (928) 525-9014 Fax: (928) 525-1369 Email: membership@fhgc.com Canyon Clubhouse Canyon Dining Room ( 928) 525-1100 Canyon Golf ( 928) 525-9000 Tennis ( 928) 525-5225 Meadow Clubhouse Meadow Dining Room ( 928) 525-5205 Meadow Golf ( 928) 525-5250 Recreation & Concierge ( 928) 525-9792 Fitness Center ( 928) 525-5223 OTHER Security ( 928) 525-9090 Public Works ( 928) 525-5244 Contact for Grinder Pump Services: T.C.R Rooter & Plumbing (928) 773-4905 Intermountain Plumbing (928) 526-7006 Highlands Fire Department ( 928) 226-0770

Annual Member Meeting Memorial Day Weekend Member Town Hall Meeting Labor Day Weekend The meetings are lead by our Board of Directors. This is great opportunity to be informed about the Club’s Finances and future plans etc. White List Our Emails! info@fhgc.com accounting@fhgc.com membership@fhgc.com fhgcusb@fhgc.com gatehouse@fhgc.com Add us in to your email contacts list to help with deliverability!

EMERGENCY 911 1. Call 911 2. Give them the exact street address. 3. Briefly describe the emergency

STAY INFORMED! Sign-up for emergency alerts in order to stay informed in your local area. More information may be found in the Evacuation Plan Booklet

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Winter Guest Authorization Pol ic y GLOSSARY : Members Persons renting or leasing a home in Forest Highlands are not entitled to be Authorized Guests.

IMPORTANT: Beginning November 1, 2019 Guest Authorization is free during the winter season. Based on member feedback and useage of guests a fee may be reinstated beginning in May of 2020. Center, Locker Rooms, Pools, Tennis Faci l ity, Tennis Programs, Dining and al l other Common areas. The Primary Designated Member, their Spouse/Domestic Par tner, Chi ld or Grandchi ld under the age of 25, per section 3.2.3 of the CC&R’s. As per that same section the Board of Directors may approve other such persons from time to time. In Section 5.16 of the Rules, Information and fees: “Members’ grandchi ldren under 25 years of age may use the golf course and Clubhouse Faci l ities (as long as they are included on the Membership account. Contact Administration to add Grandchi ldren. Authorized Guests Al l individuals who are not members; not currently renting a home; that a member would l ike to authorize for unaccompanied faci l ities access. Unaccompanied NOT in the physical presence of a member. Facilities Fitness Center, Snackbars, Parks, Recreation Programs, Recreation

Who needs a Guest Authorization? • If yo ur guest(s) are planning to use the Forest Highlands faci l ities unaccompanied they need to be authorized by a member. Guest Rules ( Without a Guest Authorization) • May play golf in accordance with Section 5.2 of the Forest Highlands Rules, Information & Fees. • Must be accompanied by a Member in al l Common Area Faci l ities without restriction except; • May NOT be accompanied by Members who are under 12 y/o for Golf, Golf Practice Areas, or Fitness Center. Rules • Violations to any Forest Highlands Rules by Guests or violations of this pol icy wi l l be subject to the fines as outl ined in section 7.8 of the Forest Highlands Rules, Information & Fees. • Whi le not the intention of the Club at any time, the Club reserves the right to l imit access to any faci l ity to guests without notice in order to accommodate Members. Guest Rules ( With a Guest Authorization) • May be unaccompanied in Common Area Faci l ities except for Golf Practice Areas. • May NOT : 1. accompany additional guests, other than minor chi ldren ages 12 and under; 2. have dining reservations between Memorial Day & Labor Day (walk - in dining ONLY); 3. attend Friday night Cooldown Par ty unless accompanied by a Member. Instructions to apply for Guest Authorization 1. Log on to the members.fhgc.com website. 2. Under the HOA drop down menu heading cl ick Guest Authorization 3. Fi l l out the onl ine form, for each person person to receive a Guest Access Authorization and cl ick Submit . 4. You wi l l receive a confirmation emai l once you successful ly submit the form. If you do not receive your confirmation emai l within 2 hours please contact the Administration Office: Cal l 928-525-9014 or emai l pass@fhgc.com. PLEASE NOTE: No physical cards are created with the Guest Authorization program. Instead a l ist is circulated of the current authorized guests to the Leadership Team & Staff to ensure use is approved.

Policy Effective - November 1 - April 30

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Do you need a Guest Card? Let the diagram help you determine whether you need a card or not.

Valid May 1 - October 31

Start here

YES

Is your guest renting a home?

Renters are not permitted to have a guest card

NO

NO YES Will a Member accompany your guest at all times? i.e. at Fitness Center, Snackbars, Parks, Recreation Programs, Recreation Center, Locker Rooms, Pools, Tennis Facility, Tennis Programs, Dining etc.?

Is the card for a child/grandchild?

NO

NO

YES

Is the Guest Card for a family member, colleague, or friend?

they are between the ages of 25 and 34?

they are under the age of 25?

they are over the age of 34?

YES

You need an Immediate Family Guest Card ($25 per week) (each cardholder may accompany ONE additional guest)

You need a House Guest Card for each guest over the age of 12. ($15 per person per day)

They can be added to you account and have Member Privileges. Contact Admin.

You do not need a card. Enjoy your time with your guest(s)

There are terms and conditions that apply. Please visit members.fhgc.com under HOA > Guest Cards for details

Instructions to apply for Guest Cards 1. Log on to the members.fhgc.com website. 2. Under the HOA drop down menu heading cl ick Guest Cards 3. Choose the appropriate form for your guests: Immediate Fami ly Guest Form or House Guest Form, and cl ick to open the detai ls. 4. Fi l l out the onl ine form completely, upload photo(s) of each person to receive a Guest Card and cl ick Submit . 5. You wi l l receive a confirmation emai l once you successful ly submit the form. If you do not receive your confirmation emai l within 2 hours please contact the Administration Office Cal l 928-525-9014 or emai l pass@fhgc.com.

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SUMMER UNACCOMPANIED GUEST PROGRAM EFFECTIVE: May 1 - October 31

House Guest Privi leges ( With a Card):

House Guest(s): • May be unaccompanied in Common Area Faci l ities except for Golf Practice Areas. • May play golf in accordance with Section 5.2 of the Forest Highlands Rules, Information & Fees. • Must have a House Guest Card in possession at al l times, and provide to any staff member upon request, for each person (over the age of 12) whi le using any faci l ity unaccompanied by a Member, • May NOT - accompany additional guests, other than minor chi ldren ages 12 and under. - have dining reservations between Memorial Day & Labor Day (walk - in dining ONLY). - use dining rooms (excluding bar areas) from Memorial Day to Labor Day during the hours of 5:00pm - 8:00pm on Thursday, Friday or Saturday evenings. - attend Friday night Cooldown Par ty unless accompanied by a Member. House Guest Card Cost (*per person) and other Fees: Day Guest Card (per day, up to 6 days) One Week (up to 7 consecutive days) Two Week (8 -14 consecutive days) $15 per day* $100 per card* $200 per card

Immediate Fami ly Guest Privi leges ( With a Card):

Family Guest(s): • May be unaccompanied in Common Area Faci l ities except for Golf Practice Areas. • May Accompany (1) additional *(spouse, friend, girl/boy friend, etc.) guest in the Common Area Faci l ities (this guest does not need card) • May play golf in accordance with Section 5.2 of the Forest Highlands Rules, Information & Fees. • Must have a Fami ly Guest Card in their possession and provide to any staff member upon request. • May NOT - Accompany more than one additional guest in the Common Area Faci l ities without a Member. - have dining reservations between Memorial Day & Labor Day (walk - in dining ONLY). Immediate Fami ly Guest Card Cost (*per person) and other Fees: One Week (up to 7 consecutive days) One Month (30/31 consecutive days) One Year (one time per 12 months) $25 per week* $100 per card* $300 per card*

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Spa

Canyon Pool Friday, May 22 - Closed Monday, September 7 Open 6:00am - 7:00pm Lap Swim 6:00 - 8:30am, 3:00 - 8:00pm Water Aerobics/Splash Dance 8:30-9:30am Open Swim 10:00am - 7:00pm Canyon Pool closed until 8:30am Tuesdays for Maintenance Meadow Pool Friday, May 22 - Open through September** **Weather and attendance permitting. Open 9:00am – 8:00pm * Meadow Pool closed until 10:00am Wednesdays for Maintenance and Meadow Pool use and hours will be affected by some recreational programming. Guest Fee NEW IN 2020! • Use of both pools is FREE to members and guests! • All guests MUST be accompanied by a Member. Swim Lessons • Private Lessons are scheduled at the Lap Swim 9:00am-10:00am Open Swim 10:00am-8:00pm convenience of the instructor and the Member. The cost is $45 per 30 minute session and is billed to the Member’s account. • All private lesson cancellations must be made within 24 hours of the scheduled lesson to avoid charges. • Call the Recreation Center to get a lesson scheduled! Aquatics RECREATION:

RECREATION:

Hours of Available Appointments Massage/Treatment Rooms: Daily 8:00am-7:00pm We require a minimum of 24 hours for reservations and cancellations Call Recreation to book today: 928-525-9792 Massage Prenatal Massage, Custom Massage, Sports Massage, Deep Tissue Massage, Forest Highlands Signature Massage Other Services Body Scrubs, Fascial Stretch Therapy, Fire Cupping, CBD Oil added to massages SPA / FACIAL PACKAGE PRICING

60 min sessions:

90 min sessions:

All Prices Include Gratuity Packages may be shared among family members. Spa packages expire at the end of the next calendar year. Cancellation Policy Your appointment is reserved exclusively for you. As a courtesy to other members, we kindly request 24 hours notice when cancelling an appointment. Single = $140 6 sessions = $510 6 sessions = $780 12 sessions = $900 12 sessions = $1,440 Book Online! Visit members.fhgc.com and use the Wellness dropdown menu to find Spa Services. Then click the BOOK ONLINE button. OR Download the Foretees app for quicker access. Contact Recreation to get your login set up: 928-525-9792 Single= $95

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Septic Services is located in Flagstaff and has expanded to include grinder pump service and repair. They have extensive knowledge in grinder pumps and will provide a quick response with consistent pricing. One of the partners is a former employee of the Utility Department and understands the needs of the membership. They can also perform grinder pump inspections! Office M-F 8am: 5pm (928) 779-2144 After hours: (928) 525-4808 Septic SERVICES GRINDER REPAIRS

Message from Lindsey Church, Utility Operations Superintendent

Dear Members,

I am providing the following updated information about grinder pumps. I hope you find it useful in understanding the appliance that is mostly of out sight, out of mind. It is important to me to provide this information to empower you in the event that it goes into alarm. Personally, I like to have an understanding of anything I may need to make a call for help with. It helps me understand the issue, an insight as to what questions to ask, and ultimately, not feel that I have been taken advantage of in the end.

Signa

Typical Grinder Pump

Alarm Panel

MECHANICAL

Grinder Pump Station

Lateral Assembly

Signa has made arrangements with Forest Highlands Utilities to provide the best service possible to our Membership. They are available for quick response to Forest Highlands. They have technicians with expert knowledge of E-One pumps and can also address Barnes pump issues. http://signamechanical.com/ foresthighlands/

Basement

First and foremost, if your grinder pump goes into alarm, do not panic. While waiting for repairs, simply limit the use of water within your house. Anything that goes down the drain ends up in the grinder pump barrel and may overflow into your yard. It should not back up into your house. If it does, there may be another issue such as a plugged gravity line. It is important to note that some pump failures can trip breakers and the alarm will not work. If you notice a wet area or pooling around the grinder pump barrel this may be the case.

Signa Mechanical 855-74-SIGNA

TCR ROOTER AND PLUMBING (928)773-4905

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The choice of who you call for repairs is always up to you. I do however, suggest using a company that has experience with grinder pumps. Yes, it is part of the home plumbing system, but, not all plumbers are created equal. Having an experienced company work on these appliances really pays off in the end. They are specially trained to these specific pumps to determine the problem and get you back online quickly. Those that have little to no experience may spend a lot of time, time they charge you for, trying to diagnose the problem and therefore costing you more money in the end. It could be the difference of finding a simple fix compared to a brand new replacement. I also want you to be aware it can generally cost $3,000 to $6,000 to replace a grinder pump (basic cost). Yes, it seems expensive, but what I really need to make you aware of, is some of these other companies are up charging 2 to 4 times that amount!! I cannot tell them how to run their business or how much to charge but I can certainly let all of you know that this is happening. In the event you need a pump replaced and you feel any quote is high, please get a second opinion. I will get at least 2 quotes for any major repair including auto, contactors, other household appliances, etc.

As a final note, when a grinder pump has failed the barrel will most likely have excess fluid and it must be removed to access the pump. In this case, the plumber’s only option is to pump it out into a holding tank (large garbage can or plastic barrel) and when repairs are complete, they pump it back into the barrel to be pumped into the sewer system. I have been receiving reports of plumbers pumping the sewage onto the ground. In no case is this acceptable practice!! It is absolutely illegal to purposefully dump sewage waste onto the ground and ADEQ (Arizona Department of Environmental Quality) will be notified of this behavior.

Pumping sewage onto the ground is NOT acceptable practice!!

This community has 2 brands of grinder pumps; E-One and Barnes. It is important to know what brand you have and where your pump and alarm is located.

For grinder pump specific repairs consider one of the options provided on page one. These phone numbers are also listed on the bottom of your water bill.

If you find you need to contact Security, be sure to let them know you have a grinder pump issue. That way they will give you the grinder pump information over a regular plumber.

We are here to help you, too! If you have questions or concerns about grinder pumps call the Utility office at (928) 525-5244 or email me directly at lchurch@fhgc.com. Grinder pump information for each home up to 2018 is stored at the Utility Office and we can help you find the location of your pump.

Lindsey Church Forest Highlands Utilities Utility Operations Superintendent

Utility office at (928) 525-5244 or email me directly at lchurch@fhgc.com

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Forest Highlands Utilities Grinder Pump Information

Remit Payments to: P.O. Box 29357 Phoenix, AZ 85038-9357 BILLING QUESTIONS: Public Works Administrative Assistant: Victoria Elms velms@fhgc.com 928-525-5244 FOREST HIGHLANDS PUBLIC WORKS Located off of Paleo Place There are two gates with call boxes. Instructions are on the box to buzz you through to ei- ther the Public Works Office or to the dumpster / recycle bin.

Updated 2020

Forest Highlands Grinder Pump Information Every house in Forest Highlands has an appliance known as a grinder pump. Because of the mountainous terrain these pumps are required for the pressure sewer system. These pumps are owned by you, the home owner, just the same as a refrigerator, air conditioner, washer, dryer, etc. While it may be easier to deal with standard appliance break downs, this informational notice is to assist you in the event of grinder pump failure. Overview of household sewer in Forest Highlands Any water that goes down a drain (sinks, dishwasher, washing machine, showers, toilets, etc.) uses gravity to flow through the sewer lines from the house into the grinder pump barrel. The grinder pump is located inside this barrel. Once a certain level of sewer is reached, the grinder pump is activated and pumps the sewer from the barrel into the sewer system. What is a grinder pump? Think of it as a whole house garbage disposal. A grinder pump is an appliance that pumps all house hold waste from kitchen, bath, utility sinks, washing machines, showers, toilets, hot tubs and so on into the sewer collection system. Where is my grinder pump located? Your grinder pump is located in a barrel outside your home. There is a handful located under houses in crawl spaces and below decks. It is recommended that you already know the location of the grinder pump, alarm panel, and main breaker ahead of time. How do I know my grinder pump failed? Most all of the grinder pumps have an alarm panel with an audible buzzer and red alarm light. The buzzer can be silenced by pushing a button located on the underside of the alarm box. Not all alarm panels have this audible feature. In some of the oldest houses there may be a red light located inside and not visible outside. Pumps can also fail and trip a breaker, which would cut power from the alarm panel and therefore, no alarm would be seen or heard. At this point, the barrel will overflow.

Pine Needle Pickup Waste Management offers the Firewise service of pine needle pickup. During May - Novem- ber and fall pickups occur on Tuesdays and costs $3.75 / bag. Pine Needles must be bagged and stacked along the roadside. Please ensure they are stacked next to your lot marker. We ask that you please use 30 gallon bags and avoid adding other debris like rocks and branches to the pine needle bags. This ensures the safety of the workers and avoids additional fees.

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If you see the light, hear the buzzer, or see it overflowing to the ground around the barrel you should take action to have it repaired. See list of companies and phone numbers below. Sometimes it’s simply the breaker was shut off inadvertently or tripped by something other than the pump itself. Draining a hot tub or using multiple washing machines may overwhelm the barrel and turn the alarm on. If you suspect this is the situation, wait about 30 minutes and see if the alarm turns off. If it’s off, there is no further action required. Who do I call for help? Signa has made arrangements with Forest Highlands Utilities to provide the best service possible to our Membership. They are available for quick response to Forest Highlands. Optional contacts:

TCR Rooter and Plumbing – (928)773-4905 ** If they do not immediately answer, leave a message and someone will get back to you What should I do while I wait for the technician or plumber to show? Don’t worry; someone will be on their way! In the meantime, water use that goes down any drain should be limited while waiting for the plumber/ technician to arrive and get you back online. Avoid using the washing machine, keep showers short, and limit toilet flushes. Don’t forget that the Clubhouses are there for you in this inconvenient time for showers and restrooms. Security called me to report my grinder pump is in alarm and I am not there, how could that be? There are reasons that grinder pumps go into alarm even if you are not there, like a running toilet or dripping faucet. These alarms are rare but do happen. I am not there but I have a guest there and the grinder pump is in alarm, now what? This situation does occur from time to time. It is a good idea to inform your guest that this appliance is there in case they experience an alarm. A suggestion is to print out this Grinder Pump Quick Reference Guide and put it somewhere handy such as the refrigerator. As always, know that the Utility Department is here to answer any questions. Call us at (928) 525-5244 or email Lindsey Church at lchurch@fhgc.com

REMINDER OF WHAT NOT TO FLUSH

Avoid flushing the following items as they may cause the pump to wear prematurely or create blockage to the pump • Baby wipes, personal wipes, cleaning wipes, and others marked as “flushable” – these cause the most service calls • Feminine products

• Glass • Metal • Kitty litter

• Coffee grounds • Strong chemicals • Diapers • Oil, grease, paint • Large amounts of bacon grease or cooking oil • Seafood shells

A TIP FOR END OF SEASON WINTERIZATION Before you leave for the winter it is a good idea to run water through the shower or sink for about 10 minutes to clear the barrel and pump.

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Bulk Trash/Public Works Hours For bulk item trash drop and recycling at the Public Works Department, hours of operation are: Mondays - Fridays 7:00am - 3:00pm & Saturdays & Sundays 8:00am - 1:00pm If you have questions please call Public Works at (928) 525-5244.

P

Monday Mornings (from 6am) Trash and recycling receptacles may be placed out on Sunday evenings.

Includes wheeling the receptacle back to your home.

NOTE : Always ensure that your trash receptacle lid shuts completely (lids that are ajar attract wildlife). Also, please ensure trash receptacles are not in the lane of traffic (off the road) If you have excess garbage there is a dumpster for member use located off of Paleo Place in the Public Works yard.

Should garbage cans be left ajar and littering occur as a result, the member may be fined for trash pickup. First offense: $50, second offense $150, third offenses are submitted to the Board for a fine review. PLEASE NOTE: Do not dispose of bulk items, hazardous waste, construction waste, or pine needles at the Public Works dumpster.

Bulk Recycling Bins & Glass There are also 2 locations on property for recycle items including glass. You can find one bin behind the Fire Station access is off of Andrew Douglass. The second bin is located at Public Works off of Paleo Place.

Electronic Deadbolts on Restrooms Electronic deadbolts are utilized on outlying common area restrooms like the castle kids park on Bear Howard, the mail room, and all golf course restrooms. This was implemented due to the heavy use of Non-Members. The code for the restrooms will be changed monthly and will correspond with the respective month; i.e. in May of 2021 it will be 0521. Bulk Trash/Public Works Hours For bulk item trash drop and recycling at the Public Works Department, hours of operation are: Mondays - Fridays 7:00am - 3:00pm & Saturdays & Sundays 8:00am - 1:00pm

The objective of the electronic deadbolts is to minimize the overuse of supplies, replacement costs of soap/ lotion containers, cleaning costs and overall abuse of bathrooms by Non-Members. For your convenience, the code will automatically appear on the golf carts GPS system as you approach the restrooms. Outlying restrooms are closed during the non-golfing seasons (November - April).

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Recycling

You have the power! Everwonder, “Why recycle?”Yes, it’sgood for theenvironment, but there’s more to it than that. When you Recycle Often and Recycle Right, great things happen. Think about it. Every day, we encounter hundreds of recyclable items. By recycling properly, we can save tons of raw materials and be good stewards of our environment. Home Recycling

Always recycle

Empty Plastic Bottles & Containers

Empty Food & Beverage Cans

You can opt in to at home recycling pickup. A minimum of 3 month service is required to sign up. The service includes a separate container for recyclables for $7.00 per month. Contact Public Works to opt in today! Pickups occur on the 1st and 3rd Mondays of the month (every other week).

Empty Glass Bottles & Jars

Bulk Recycling Bins and Glass

There are also 2 locations on property for recycle items including glass. You can find one bin behind the Fire Station access is off of Andrew Douglass. The second bin is located at Public Works off of Paleo Place.

Clean Paper

Clean Cardboard & Paperboard

Do NOT put in your recycling cart:

Now, you have the convenience! Waste Management helped pioneer a process that lets you put all your clean recyclables into a single receptacle—no need to sort your recyclables! Your recyclables go to a special facility that sorts the materials into separated bales ready for use by manufacturers. To ensure these materials can be put to their best use, it’s important to keep food, liquids and plastic bags out of your recycling cart.

NO Plastic Bags or Film

NO Food or Liquids

NO Clothes or Bedding

NO Foam Cups or Containers

NO Yard Waste

About Waste Management We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy.

© Waste Management 2017

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SECURITY This department is responsible for the development and management of programs that promote the safety and well-being of Forest Highlands.

The Security Department offers such programs as — Homeowner Key Control

PETS

— Housewatch: $50.00 per month (2 free Special Services per month) — 24-7 Alarm Monitoring (fire & smoke): $27.50 per month — Rules Compliance (See fee schedule on page 20) — Community Firewise: Annual assessments of Firewise compliance. — Emergency Response — Vehicle Transponder Control For a special Service Request email gatehouse@fhgc.com • $10 per request • $20 per “extended” request Your guest access, as well as Special Requests (i.e. water on/off heat up etc.) determines when fees apply. Contact Security for more information Send - In: Security authorizes access with no charge occurrence Key Access : Security furnishes the guest with a key. After the key is returned Security may need to go to the home to rearm the alarm turn water on/off etc. May result in Request fee. Escort: Security goes to the home to allow access and returns to secure the home after service is complete. This is 1 Special Service. Security personnel are available at the Gatehouse 24 hours a day. Should you have any questions or problems, please contact the Security Office at (928) 525 - 9090

At all times while on common areas and roads dogs must be restrained by leashes. Dog droppings must be immediately removed and disposed of in an appropriate manner. “Appropriate manner” means putting the dog droppings in a bag and disposing of it in a trash receptacle. Pets are not permitted in or around the Clubhouses, tennis courts, swimming pools or the Recreation Center at any time and must be kept off the golf courses, putting greens and practice areas at all times. At no time are dogs permitted on the sidewalks or cart paths near the Clubhouses or patio eating areas. Temporary dog parking is available at the Peaks Cafe (Recreation Center) from 7:00 - 9:00am if picking up coffee or breakfast to go. The above rule is in place to ensure the safety and enjoyment of all members, children, guests and other pets, as well as to protect the valuable assets of the Club.

RV/Trailer Parking RV / Trailer parking is available at the Public Works facility located off of Paleo Place. To park a vehicle please contact Security for availability and registration. Small $40.00 / Month Large $50.00 / Month

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SECURITY VIDEO SURVEILLANCE & AUDIO RECORDING The Association conducts video surveillance of public areas around the grounds. The Association conducts video surveillance of activities at the gatehouse, clubhouses, tennis courts, water treatment facility, and public works area. Any public area of the Association is subject to surveillance, including conference rooms, reception areas, swimming pools, golf courses, dining rooms, kitchens, golf shops, equipment rooms, store rooms, cart barns, etc. Members should not expect privacy in public areas of the Association. The Association does not conduct video or audio surveillance of restrooms, locker rooms, showers or any place where the Association can anticipate that employees, Members, guests or visitors would be partially dressed or undressed. The Association also records telephone calls made to the Gatehouse. Members should not expect privacy with regard to calls made to the Association’s general telephone line. By utilizing the Association’s public areas, each Member acknowledges that the areas are subject to surveillance.

JimBarquin Director of Security

Alarm Monitoring For the protection, safety and welfare of the Membership and our most valuable asset; our Community, all home alarm, gas, and fire detection monitoring shall be done by the Forest Highlands Security Department. The Alarm Monitoring Program fee is charged to each member account. Please refer to Rules Section 7.2 for the fee schedule. Drones The private use of drones is prohibited on Forest Highlands’ property with the exception of commercial use and only after approval by Forest Highlands General Manager. Access Control Forest Highlands has a computerized access control system that oper- ates via electronic transponders. Forest Highlands strongly encourages all members to have transponders in their vehicles which will help expe- dite entrance through our gates. Service Requests and Key Sign Outs Many members make special requests each month that require a Security Officer to make a special trip to a member’s home. These requests include, but are not limited to, turning on/off water, adjusting heat in the home or the water heater, turn on hot tubs, etc. In addition, many members keep a copy of the key to their home with the Security Office. This has been convenient for allowing guests, contractors or service companies access to the member’s home when the member is away. Each time a key is signed out to a contractor, guest, renter, or service company, a Security Officer must make a special trip to the member’s home to disarm/arm the alarm system and perform a security check of the home. Due to the substantial amount of personnel time and labor dollars required to perform these requestsand key sign outs, it is necessary to charge a nominal fee for these special requests and sign out services.

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Speeding 1st

GRASS and WEEDS Fire season is always either coming or here in Arizona. For the purposes of maintaining a beautiful and safe community, please comply with the HOA rule (2.30 Maintenance of Lots and Homes) requiring Members to maintain lots/yards. Native grasses and tall weeds shall be maintained in a manner consistent with the natural environment of the surrounding forest and common area of Forest Highlands. As a reference point, grass and weeds on lots should not exceed knee height. If it is determined grass/weeds on a lot are a fire danger or unmaintained, the owner will be required to cut the vegetation, so it is safe and appears maintained. FIREWISE SUGGESTIONS In 2020 the assigned Firewise zone for Forest Highlands is Zone 5; made up of lots: 701-872. Assessments in zone 5 have been completed and if you have not already received your assessment, one should be received shortly. All Forest Highlands residents are encouraged to make/keep their lot(s) safe. Below are a few simple suggestions in maintaining a Firewise Defensible Space on your lot(s): • Remove dead fuels from your property • Remove dead standing trees and logs from the ground less than 16” in diameter • Remove dead shrubby materials • Cut down dried grasses and flowers • Remove needles, leaves and branches from the ground, leaving an organic covering of approximately one inch. • Clear needles and leaves from roofs and gutters

Warning

2nd 3rd

$50.00

$100.00 4 or more $250.00

Parking 1st

Warning

2nd 3rd

$25.00

$50.00 4 or more $100.00

Trash Clean Up (Within 12-month period) 1st $50.00 2nd $150.00

Submitted to the Board of Directors for fine review

3rd

Alarm responses (repeat trouble/false alarm signals)

Security will record and contact member Security will record and contact member Members’ failure to take action will result in a $25.00 response charge, per false/trouble signal until action taken by the member

1st

2nd

3rd recurring

• Store firewood at least 30’ (if possible; minimum of 10’) up- hill from your home • Remove pine needles a minimum of 5’ from the house

Transponders Standard $20.00 Specialty $60.00

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GENERAL RULES Guests using skateboards, roller skates or roller blades must stay off the main roads. Golf course cart paths are off limits as well. Pedestrians walking on the street are to walk on the side facing traffic and to assume single file to allow for passing traffic. Forest Highlands conforms to the Arizona Department of liquor statutes, which require us to NOT sell or furnish alcohol to an intoxicated person, or permit that person to remain on the premises. Dogs must be on a leash and owners are responsible for cleanup after pets. For safety, golf cart paths may be used for jogging, walking and bicycling before and after golfing hours only (generally before 7:00a.m. and after 7:00p.m.). Refer to Rules, Section 2.15. TRAFFIC RULES Speed Limits are as follows: - 35 MPH on Forest Highlands Drive - 25 MPH on all other streets except 15 MPH in the Cottages and posted 15 MPH zones. - 10 MPH in the Clubhouse parking lot SPEED IS ENFORCED BY RADAR.

Parking is permitted in designated areas only. Passenger Vehicles are permitted to park overnight only within an enclosed garage or on the driveway of the home. Trailers, RV’s, boats etc. are NOT permitted to be parked on property for more than 24 hours unless in the RV parking area, contact Security for access to this area and to pay fees. Temporary parking is allowed along Forest Highlands’ streets during daylight hours; however, the vehicle must be parked off the paved portion of the roadway or as far to the right as possible. Only licensed drivers may operate golf carts or any other vehicles.

NO OVERNIGHT OFF THE ROAD PARKING IS PERMITTED on Forest Highlands roads.

Gem cars and other electric powered golf carts are allowed for use on property as long as they have been registered with motor vehicle and Forest Highlands security. Motorcycles, ATVs and UTVs may be used for ingress and egress to the members’ property. Otherwise they are not permitted on Forest Highlands’ roads unless they have been registered with Security and verified to have an acceptable decibel noise limit. When riding a bicycle, please stay on the right hand side of the road, travel with traffic and obey all traffic signs.

EMERGENCY 911 1. Call 911 2. Give them the exact street address. 3. Briefly describe the emergency

STAY INFORMED! Sign-up for emergency alerts in order to stay informed in your local area. More information may be found in the Evacuation Plan Booklet

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Concierge Services

24 HOURS ADVANCE NOTICE REQUIRED

Babysitting Service The Recreation Department will have staff for the sole purpose of meeting the babysitting needs of Forest Highland’s Members. Sitter staff are available anytime, day or evening. Requests for this service must be made at least 24 hours in advance so the Recreation Department can staff accordingly.

Catering Program The Recreation Department would like to help with your next big event! We offer staff, supplies to rent and activities to spruce up just about any party. We plan, run and organize birthday parties, school functions, and family reunions.

Car Washing Every Saturday in June and July (weather permitting) we will be offering a car washing service here on property at the Meadow! From 10am-3pm, you can drop your car off while you head to the Clubhouse for lunch, or play a round of golf!

Companion Care Companion Care is primarily emotional support and companionship for seniors who are generally healthy and who want to remain independent at home. However, it can also include a range of non-medical services that help make a senior’s life more manageable.

Grocery Shopping/Delivery Service Coming up but have nothing in the fridge? Send us your grocery list and we can stock your pantry! Shopping service is not limited to groceries.

A Hand around the House If you need to have something moved or if you need someone to help hang pictures, the Recreation Department can provide a staff to help with any and all your needs around the house.

Handyman Service Need something fixed around the house? We have a handyman that can change light bulbs, fix doorknobs, and so much more! Requests for this service must be made 24-48 hours in advance and we will set up an appointment for you.

House Cleaning Service Let the Recreation Department take care of the responsibility and mess that comes with owning a home. Just a few of the services offered: Vacuuming, washing dishes, sweeping floors, laundering sheets, cleaning and scrubbing counters, dusting surfaces, etc.

Movers Need help moving furniture, boxes etc? Call for an appointment

today to have one of our Concierge Service personnel come help.

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Paintball Adventure Rentals Forest Highlands Recreation is offering Paintball rentals. Rentals include one recreation staff for supervision and technical support, paintballs, protective eyewear, targets and paintball guns. Everything you need to have blast!

Snow Removal Don’t let the snow deter you from enjoying your cabin in the woods during the winter months! If you are on your way up after a snow storm, you can call the Recreation Center and request an appointment to have the snow removed from your driveway and walkways. The Recreation Snow Removal Service is not an emergency service.

Trash Service Need your trash taken to the curb while you’re away from your Forest Highlands home? Need help getting your glass recycling to the container behind the Fire Station? Call the Recreation Center to set up an appointment. Trash containers go to the curb on Sundays. We will need 24-48 hour notice to complete the service.

Tech Help Need help setting up your wifi, getting your printer to connect, troubleshooting your phone? We can help!

Yard Clean Up Some of the services offered: Pine needle raking/bagging, weed whacking/pulling, debris removal, deck cleaning/power washing.

For simple help with technology call for an appointment today.

Van Rentals The Recreation 14 - passenger vans may be requested for rental for special events or functions that have been organized by Forest Highlands Members. The Recreation Director or General Manager must approve requests at least 48 hours in advance.

Wine, Brewery, & Distillery Tours Entertain your friends and family with a private tour of Northern Arizona’s finest local vineyards, breweries, and distilleries. We take care of everything! Included in our tours: Van shuttle service, fine dining, and private tours tailored to your interests!

While you’re Away Do you need someone to clean the carpets? Wash your windows? Spray for bugs? Call the Recreation Center for details and information on what we offer. We can arrange for a company to come in and be at your house to meet the company, make sure everything goes smoothly and that the team gets things done. We will communicate with you along the way how the work is being done.

ALL REQUESTS ARE BY APPOINTMENT ONLY. Call the Recreation Center 928-525-9792 or Book online at members.fhgc.com > Recreation Services All Concierge Service charges are payable through your membership account. Please do not pay cash to Concierge Staff. There will be a half charge if the Reservation is NOT cancelled 12 hours before the reserved event time. $15 Day-of Request Fee

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