SEPTEMBER 2023 VIP

SECURITY

Security monitors 911 dispatches and responds to emergencies inside the community for the purpose of supporting emergency first responders, members, guests, and employees.

SECURITY DEPARTMENT STATISTICS Every month of the year, Security Department staff receive, respond, and answer a wide variety of phone calls, reports, incidents, alarms activations, and medical emergencies while providing around-the-clock availability/ assistance to anyone working, living, or visiting Forest Highlands. Below is a snapshot for the month of July 2023 on a few items the Security Department responded to: • Burglary/Fire/Gas/Low Temperature/Flood/Trouble/AC Power Failure alarms: 88

• Phone calls in/out of the Gatehouse: 4883 • Recorded entries by Gatehouse Staff entering community through attendant lane: 9709 • Guests added by Security Staff: 1253 • Transponders issued: 115

IN CASE OF EMERGENCY CALL 911 Joe Gordon 928-525-5290 Email: jgordon@fhgc.com If you have a medical emergency call 911 immediately and request medical attention. Please refrain from stopping at the Fire Station on property if you have a medical emergency. They are also responsible for emergency calls outside of the community and may not be available to assist when you need it most! If you have questions or want to provide information to Security, below are contact options: Security Gatehouse: 928-525-9090 Email: security@fhgc.com

The Security Department continues to make every effort to assist anyone at any time in Forest Highlands in any way possible. We are deeply appreciative of the continued support from the Employees, Committees, Association, Membership, and Board of Directors while we navigate through another wonderful season and continue to transition though personnel changes. THANK YOU!

WHAT MEMBERS ARE SAYING...

Thank you to all members that participated in the survey! Your feedback is appreciated!

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