TABLE OF CONTENTS
1 - 2
Member Service & CTME's
3
Personal Conduct Code & Service Values
F&B Service Values
4
5 - 6
Dress Guidelines
7 - 8
Performance Standards
9
Quality Service Standards
10
Proper Service Materials
11 - 13
Steps of Service Outline
14
Responding to Issues of Concern ~ The 3 A's
15
Telephone Procedures
16
Employee Benefits
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