MEMBER SERVICE and the Pursuit of Happiness
It is not just about providing members with great food and service; it is about providing "The Forest Highlands Experience". We all need to work hard to keep every member at the forefront of what we are doing. The members are the reason that we are here and in our work we are always member- driven. It is essential that we never lose a member. We need to stop what we are doing and address whatever the member needs. A focus on member service has been at the center of our success. It is the STAFF of the F&B Department who makes the experience so exceptional. We will continue to make personal service our distinguishing competitive edge. The deeply instilled Forest Highlands culture is personified in our staff.
CREATING TRULY MEMORABLE EXPERIENCES (CTME) We Should ALL Focus on the Following Objectives:
Achieving our Objectives: A concentrated effort from all of us will be
Learn what quality service is all about by focusing on training, the servant- leadership philosophy, anticipatory service, friendliness, self- motivation, fair treatment, technical knowledge, and open communication. Continue to create "The Forest Highlands Experience". Member service is nothing more than an attitude: a good attitude is more likely to bring excellent service.
needed on a daily basis . All eyes are watching and we must present ourselves as true professionals at all times. It is our responsibility to give our facility a heart and personality. YOU were selected to be part of our Forest Highlands' team because of your high level of your hospitality quotient.
We wish each of YOU every success in your roles and look forward to working with such a fine " team " of individuals. Thank you in advance, for all your efforts in the opportunities you will encounter over the next few months. This season will be a truly unique life-experience for all of us. YOU are now empowered to "Create Truly Memorable Experiences" for the membership at Forest Highlands Golf Club!
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