Employee vs. Member Net Promoter Score
100.00
80.00
Employee vs. Member NPS
60.00
40.00
20.00
The graph below illustrates a study that was conducted in 2016, clearly demonstrating that when employee engagement increases, customer satisfaction matches it.
0.00
-20.00
-40.00
-60.00
Member NPS
Employee NPS
Median Member Net Promoter Score: 44 Employee Net Promoter Score: 14
Now that we have started to adapt Member NPS, the industry needs to focus on the lifeblood of our organizations: the employees
40
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