Employee Engagement
“Someone that loves what they do, loves the people they work with and wants to do more of it”
Key Points Around Engagement • Club staff ranks in the top three factors contributing to not only member satisfaction, but to a member’s motivation to join the club. • Your employees' level of engagement -- their mindset and behavior when they come to work each day -- has a major impact on what they think about your club . • 70% of engagement is influenced by direct supervisors. • How engaged is our own management team? What influences their engagement? • Employee turnover can cost clubs upwards to $250k annually. This has a major impact on an industry where 80% of organizations breakeven between +/- 4% • We spend many hours developing the vision and core values for the club creating servi ce expectations for the members, but we spend very little to no time on creating core va lues and a vision for our employee culture. • Given the current times with COVID, feedback is increasingly more important than ever.
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