In member satisfaction surveys, we find that “food quality” is an area of c oncern that need serious improvement.
But what are members really concerned about? Food quality or something else? What is the definition of quality food?
Dissatisfaction with food quality is more often an expression of dissatisfaction with: The lack of consistency in the following areas:
1. Preparation 2. Presentation 3. Portion Size 4. Service timeliness 5. Menu variety and menu changes
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